Last updated: 19 August 2026
This Refund Policy outlines the terms governing purchases made on NORTHLUME (“we”, “us”, “our”), including courses, Premium Memberships, live sessions, one-on-one sessions, and digital resources (together, the “Platform” or “Services”).
It forms an integral part of our Terms & Conditions.
NORTHLUME is a brand operated by NORTHLUME (OPC) PRIVATE LIMITED (CIN: U85500DC2026OPC474199), a company incorporated under the Companies Act, 2013, with its registered office at E-135 t/f front, left side om vihar phase5, uttam nagar, new delhi, west delhi, delhi, india, 110059.
Except as expressly provided in Section 4 of this policy, all purchases made on NORTHLUME—including Premium Memberships, self-paced courses, live educational sessions, one-on-one sessions, community access, and digital content—are strictly non-refundable once payment processing is complete.
By completing a purchase, you acknowledge and agree to this Strict No-Refund Policy.
Refunds will not be issued or considered under any of the following circumstances:
Decisions to discontinue learning, lack of personal interest, or change in personal schedules.
Failure to attend live sessions, access course materials, or log into the Telegram/Platform community.
Disagreement with market analysis, inability to achieve expected trading profits, trading losses, or general performance outcomes in financial markets.
Revocation of access or removal from community channels due to a violation of our Terms & Conditions or Community Guidelines.
Any program, membership, or resource purchased using a special discount code, offer, or promotional bundle explicitly marked as non-refundable.
Fees paid for live workshops, masterclasses, or one-on-one doubt-solving sessions are non-refundable once scheduled.
If a participant misses a scheduled session, NORTHLUME is under no obligation to issue a refund or reschedule.
Rescheduling may be considered solely at our discretion, subject to mentor availability.
Refunds or credits may only be evaluated on a case-by-case basis under the following technical exceptions:
If your payment instrument was charged multiple times for a single order due to a payment gateway glitch.
If a verifiable technical issue on our end permanently prevents you from accessing purchased content, and our technical support team is unable to resolve it within a reasonable timeframe.
If you experience a duplicate charge or a technical access error, please follow these steps:
Email our support team at support@northlume.in within 48 hours of the transaction.
Provide your full name, registered email ID, transaction reference/order ID, and screenshot/proof of payment.
Our team will verify the claim and notify you of the outcome within 3–5 business days.
If an exception request or duplicate payment refund is approved by NORTHLUME, refunds will be processed back to the original payment method used during checkout via our payment gateway partners, such as Razorpay or Stripe.
Approved refunds typically take 5 to 10 business days to reflect in your account, depending on your bank, credit card issuer, or payment provider.
NORTHLUME reserves the right to modify or update this Refund Policy at any time.
The policy version active at the time of your purchase will apply to that transaction.
Updated versions will be published on www.northlume.in with a revised "Last updated" date.
For any payment issues, refund inquiries, or grievances, please contact us at:
Website
www.northlume.in
Registered Office
E-135 t/f front, left side om vihar phase5, uttam nagar, new delhi, west delhi, delhi, india, 110059.
© 2026 NORTHLUME. All rights reserved.